We understand that not all items will fit every individual as expected and we will accept returns/exchanges for this reason. Returns can be made within 14 days of item(s) receipt. Postage will be deducted from store credit.
Items can be returned for store credit only.
You must contact us within 14 days from the original shipping date, to be eligible for an exchange - inventory willing.
If your item does not fit as desired, please email us at specifying the following:
1. The original email/name you used when purchasing the item & your order number.
2. The name of the item (promoted on the website)
3. The size of the item you ordered, and a detailed description of the issue
4. The item you would like it to be exchanged for (please note you can only exchange it to items of the same value or above)
We will only accept items which have been unworn, unmarked, and still with original tags and packaging. TOFECOL will review the item and check these requirements have been adhered to. TOFECOL reserves the right to refuse any returns that do not follow the requirements stated. If the item is returned in its original condition, we will exchange the item and ship this out to you.
Please note that TOFECOL does not cover the shipping cost for returning your item back to us or back to you and this will be the customer’s responsibility.
Please ensure that you get proof of postage and an insured delivery option to be sure that the item will be returned to us safely. We recommend that all returns be sent with traceable carriers such as DHL, DPD, UPS or FedEx. To ensure the package has been successfully delivered to our studio, please keep a record of the return tracking number for reference. TOFECOL does not issue any warranty for items that have been unsuccessfully delivered back to us and this will be the customer’s responsibility.
If your original choice of item is not in stock we will issue you a Credit Note to be used.
Please follow the care instructions on the label to ensure that you prolong the life of your item.
TOFECOL offers a no-warranty policy for our pieces.
If you believe an item you've purchased from us is faulty or incorrect, contact us at firstname.lastname@example.org with images of the fault.