ORDER PROCESSING TIMES:
Orders typically take 4 - 7 business days (holidays & weekends excluded) to process before they are shipped, if pieces are available and not on pre-order. Please keep this in mind before ordering.
FAST TRACK/RUSH ORDER:
if you require expedited processing within 1 to 2 days, kindly reach out to us via email email@example.com. We will assess the feasibility of offering this service for the specific product within the mentioned timeframe. It's important to note that a fee of £30 is applicable for this service. This fee enables us to prioritise your order ahead of others in our processing queue.
International orders are sent out via DHL. Shipping times depend on the final destination country. We try our best to make sure duties on our products remain low - but if you are an international buyer, some duties may apply and will be your responsibility.
Each pre-order item has a different production date. Please make sure you thoroughly read the product description, before placing the order. Pre-ordered items are not applicable for express shipping.
TOFECOL reserves the right to change production dates with proper notification to customers.
Orders can take up to 3 further business days to process starting on the production date, or the first business day after the production date if the date stated is a holiday, weekend, etc.
Orders with multiple items including a pre-order piece will not be partially fulfilled, and will ship at the time the pre-order is ready to be fulfilled. Please order pre-order items in a separate order to avoid this delay.
If you have not received your package a week after shipment confirmation, please do not hesitate to contact us.