ORDER PROCESSING TIMES:
Orders typically take 4 - 7 business days to process before they are shipped, if the variants are available and not on pre-order (holidays & weekends are excluded). Please keep this in mind before ordering.
International orders are sent out via DHL. Shipping times depend on the final destination country. We try our best to make sure duties on our products remain low - but if you are an international buyer, some duties may apply.
Each pre-order item has a different delivery date. Please make sure you thoroughly read the product description, before placing the order. Pre-ordered items are not applicable for rush or express shipping - please keep this in mind when placing your order.
Orders will start processing on the date advertised on the site - TOFECOL reserves the right to change release dates with proper notification to customers. Orders can take up to 3 business days to process starting on the release date, or the first business day after the release date if the date advertised is a holiday, weekend, etc.
Orders with multiple items including a pre-order variant will not be partially fulfilled, and will ship at the time the pre-order is ready to be fulfilled. Pre-ordered items will be sent using normal shipping rates.
COVID-19 UPDATE: Due to the ongoing concerns, there may be a delay with shipping.
If you have not received your package a week after shipment confirmation, please do not hesitate to contact us.