RETURNS & EXCHANGES

If the Fit Isn't Right:

We understand that not every item will fit perfectly for everyone, and we are happy to accept returns or exchanges within 7 days of receipt. To initiate a return or exchange, please contact our team via email at customerservice@tofecol.com for instructions. There is no need to place a new order; all approved returns will be issued as store credit, excluding shipping costs, customs duties, charges, and taxes.

Conditions for Returns/Exchanges:

1. Items must be returned in their original condition and packaging, with all tags attached.
2. The hygiene and security ribbon must remain intact.
3. Items must be unworn, free of odours, and without damage, alterations, stains, or marks.
4. Items from final sales, sample sales, or outlet items are not eligible.

We reserve the right to reject returns that do not meet these conditions. In such cases, the item will be returned to the address provided in the order confirmation email. Only one exchange is allowed per order, and items purchased using store credit from a previous return are not eligible for return.

Please request authorisation via email at customerservice@tofecol.com within 7 days of receiving your order before sending any items back. Unapproved returns will be refused and returned to the sender.

All orders undergo a thorough three-stage quality check before dispatch. If your order arrives in a condition different from how it was sent, please contact us promptly with images of the issue.

If your original item is not in stock, we will issue store credit for future purchases.

Please follow the care instructions on the label to ensure the longevity of your item, as we do not offer warranties.

Please be aware that we do not offer refunds in the form of money back. Instead, we provide store credit or exchanges once the returned item has been received and approved.

• Store Credit: If you choose store credit, it will be issued to the email used at checkout and will be valid for one year from the date of issuance. Store credit cannot be combined with promotional offers.

• If your store credit has expired and you haven’t used it at all please contact us—we will be happy to extend it for you.

• Exchanges: You may exchange your item for a different size or another item of equal value, subject to availability.

* Important Notes:

• Orders placed using store credit from a previous return are not eligible for another return.

• Store credit is issued for the value of the item(s) only and does not include shipping costs, customs duties, or taxes.

To be eligible for a full refund, please ensure your order is cancelled prior to dispatch. Once the order has been delivered, our exchange policy will apply.

The responsibility for arranging returns rests with the customer.

Please ensure you obtain proof of postage and use insured and tracked delivery options to guarantee the item is returned to us safely. We recommend using services such as Royal Mail Tracked 24/48, DHL, DPD, UPS, or FedEx.

To confirm successful delivery to our studio, please retain the return tracking number for reference. TOFE is not liable for items that are not successfully delivered back to the studio.

Please note that TOFE cannot be held responsible for delays caused by customs clearance during the return process, as this is beyond our control. Import duties and taxes are the customer’s responsibility. If customs regulations are not followed, resulting in the return of the parcel, TOFE cannot be held accountable for the failed return.

If you believe an item you've purchased from us is faulty or incorrect, contact us at customerservice@tofecol.com with images of the fault.

As our pieces are made to order and considered bespoke, they fall under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations. This means that once we have begun cutting and processing the fabric, your order cannot be cancelled.

However, we do offer store credit or exchanges for unworn items in their original condition if there is an issue with sizing or a fault with the item.