EXCHANGE/REFUNDS

 

TOFE takes great pride in being able to create the most exclusive statement pieces for you, whilst maintaining quality and sustainability. As all of our clothing is handcrafted in-house and made to order, we do not store any inventory. This eliminates deadstock and reduces waste.

However, we understand that not all items will fit every individual as expected and we will accept returns/exchanges. Returns/exchanges can be made within 7 days of item(s) receipt. 

All approved returns will be issued via store credit once the return is received. The amount issued will exclude all shipping costs, including custom duties, charges and/or taxes.

If your item does not fit as desired, please email us specifying the following:


  1. The original email/name you used when purchasing the item & your order number.
  2. The name of the item (promoted on the website)
  3. The size of the item you ordered, and a detailed description of the issue 
  4. The item you would like it to be exchanged for (please note you can only exchange it to items of the same value or above)

You must return the item within 7 days, to be eligible for an exchange or refund. Items returned after this will be returned back to sender. 

We only accept garments which are unworn, unmarked, and with original tags and packaging. TOFE will review the item and check these requirements have been adhered to. TOFE reserves the right to refuse any returns that do not follow the requirements stated. 

If the item is returned in its original condition, we will exchange the item and ship this out to you within 7 days.

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Please note that TOFE does not cover the shipping cost for returning your item back to you, however we will cover the cost of sending back your replacement.

Please ensure that you receive proof of postage, insured and tracked delivery options to be sure that the item will be returned to us safely. We recommend services such as Royal Mail Tracked 24/48, DHL, DPD, UPS or FedEx.

To ensure the package has been successfully delivered to our studio, please keep a record of the return tracking number for reference. TOFECOL is not liable for items that have been unsuccessfully delivered back to the studio. 

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If your original choice of item is not in stock we will issue you a Store Credit to be used on future purchases. 

Please carefully follow the care instructions on the label to ensure that you prolong the life of your item as we do not offer a warranty for our pieces. 

If you believe an item you've purchased from us is faulty or incorrect, contact us at customerservice@tofecol.com with images of the fault.