FAQs
ORDERS
Kindly refer to the product descriptions for specific details, as items may vary. As we transition into manufacturing, some pieces are available for immediate dispatch, while others are still crafted in-house and may require additional time. Please bear this in mind when ordering multiple items with different dispatch timelines.
Processing times for these pieces are typically 4 to 10 working days, excluding weekends and bank holidays. Orders placed during sale periods or new launches may take longer to process.
Once your order has been completed and is ready for dispatch, you will receive a confirmation email with your tracking details.
We want everyone to feel empowered in a TOFE garment on their special occasion, which is why we will always do our utmost to ensure your order arrives by the date you need it. We kindly ask that you contact us before placing your order to discuss the available options. Please note that express orders are subject to a £30 fee.
Our size chart is to be used as a guide only. Depending on fabric and design, it can affect how a garment fits.
Before purchasing please read our 'Product Description' on the piece and if there are any further queries, don't hesitate to email us at: customerservice@tofecol.com .
Cancellation requests must be made before the order is shipped. We are happy to accommodate amendments, such as adding items to your order, at any time.
For both cancellations and amendments, please contact customer service at customerservice@tofecol.com with your order number and request.
Please note that discounts and promotional offers are applicable only at the time of purchase and cannot be retroactively applied to orders already placed or after.
We appreciate your understanding and encourage you to take advantage of ongoing promotions during your next purchase. For any inquiries, feel free to contact our customer service.
SHIPPING
Yes, as the customer, you are responsible for paying any import taxes and duties that may be applied by your local customs authority upon receipt of your parcel. These charges vary depending on the value of the items and the country of delivery. We recommend checking with your local customs office or website for further information before placing your order.
Please note that TOFE cannot be held responsible for any delays caused by customs clearance, as this is beyond our control.
Yes, we do. All orders are shipped via DHL and are typically delivered within 2–5 working days once production is complete.
Please note that orders containing multiple items, including a pre-order variant, will be dispatched together once the pre-order is ready. Pre-ordered items are shipped using standard shipping rates.
If you have not received your package within a week of receiving your shipment confirmation, please contact us at customerservice@tofecol.com.
Still need assistance?
Use this section to direct your customers to your contact form to further assistance