Express fee (£30) non-refundable.

Please note that the express fee covers the prioritisation and expedited processing of your order. Once an express order is placed, we immediately prioritise it in our production queue to ensure it is completed and dispatched ahead of standard processing times.

Although you may be requesting a refund for the item itself, the express fee reflects the additional resources and adjustments made to prioritise your order. Because this service was rendered immediately upon receipt of your express order, the express fee itself is non-refundable.

We accept returns within 14 days of receiving your order, provided the item is returned in an approved, saleable condition.

Ready to Dispatch

Eligible for a refund to your original payment method.

Made to Order

Eligible for store credit only.

Swimwear

Non-returnable for hygiene reasons.

Customised Orders

Items altered to your requested measurements, length, fit, colour or design are made to your specifications and are not eligible for cancellation, refund or exchange unless faulty or misdescribed.

To be eligible for a refund or store credit, your item must be returned:

* Unworn and unused.
* With all original tags attached.
* In its original packaging, including the protective ziplock bag.
* Free from makeup, fake tan, perfume, deodorant, stains, hair and odours.
* Unwashed, unaltered and undamaged.

Returns are inspected upon arrival.

If an item is returned in a condition different from how it was originally sent, we reserve the right to refuse the return and send the item back to you.

Customers may handle an item only as they would when trying it on in a retail store. Where an item shows signs of excessive handling or diminished value, an appropriate deduction may be made from the refund in accordance with UK consumer law.

Customers are responsible for arranging and paying for return shipping unless the item is faulty or has been supplied incorrectly.

We recommend using a tracked and insured delivery service and retaining proof of postage until your return has been processed.

International returns must be clearly marked as “Returned Goods” to avoid unnecessary customs charges.

Any customs duties, taxes or fees incurred during the return remain the responsibility of the customer.

Once your return has been received, inspected and approved, your refund or store credit will be processed within 14 days.

Original shipping charges are non-refundable.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If your item arrives faulty, incorrect or not as described, please contact us as soon as possible with your order number and clear photographs so we can resolve the issue promptly.

* Missing parcel claims must be reported within 7 days of the confirmed delivery date.
* Orders purchased using store credit are not eligible for a further return unless faulty, misdescribed or not fit for purpose.
* Store credit has no expiry date.
* Store credit covers the value of the returned item only and does not include shipping charges, customs duties or taxes.

If you experience an issue with your order, we kindly ask that you contact us before initiating a chargeback. We are committed to resolving genuine concerns quickly and fairly.

Where a chargeback is initiated for an order that has been delivered and fulfilled in accordance with our policies, we reserve the right to dispute the claim by providing supporting evidence to the payment provider.

Fraudulent or unjustified chargebacks may result in legal action, including recovery of losses through the Small Claims Court, together with any associated costs where permitted by law. Customers who misuse the chargeback process may also have future orders cancelled or be permanently refused service by TOFE.